After you create your order, you will receive an automatic order confirmation e-mail. With this e-mail, your shipping process will start and your order will be sent to the cargo. within 2 working days is delivered. After your order is created, it is on the panel until it is delivered to the cargo. Processing appears as. Hour after 16:00 Incoming orders are processed the next business day and within 2 working days is given to the cargo. Your Shipment Tracking Number will be created by the shipping company the next business day after your order is delivered to the cargo company and it will be sent to you automatically via e-mail. After your Shipment Tracking Number is sent to you, your order appears as Completed on the panel. After your product is delivered to Yurtiçi Kargo company, the delivery time varies according to the distances. You can find out more detailed information about when your order will arrive on the first business day after your cargo is out. In other words, you can track your cargo within 2-5 days (if it falls on the weekend) after placing your order, thanks to the shipment tracking number sent via e-mail.
Free Shipping all over Turkey!
When you resend the product you want to exchange or return to us, you must send it with MNG Cargo, which we have an agreement with. Otherwise, the shipping fee will be paid by the sender. At the same time, if you send it with MNG Cargo, the process will be faster.
Since public holidays and holidays are not counted as working days, they may create an exceptional situation for the information specified.
For all your questions about cargo 0256 231 12 44 You can call our Cargo Operations Line by phone.
You can call the phone number in the contact section to get information and sales support about the products, and to forward your requests for exchange/return.
You can track your order status from the user panel. After your order is created under the conditions mentioned above, your order appears as Processing in the user panel until your cargo tracking number is delivered to you. After your order is shipped, when the cargo tracking number is shared with you on the system before noon the next business day, it is completed on the user panel. appears as. From this process, you can track the status of your order using the cargo tracking number.
Exchange / Return:
You can exchange/return your order within 14 days from the date you receive it.
***Before you send us the product you want to return or exchange, you must specify which product you want to send, for what reason, and what kind of transaction you request via e-mail. Otherwise, even if the product reaches our logistics operation center, no process will be started.***
When you resend the product you want to exchange or return to us, you must send it with MNG Cargo, which we have an agreement with. Otherwise, the shipping fee will be paid by the sender. At the same time, if you send it with MNG Cargo, the process will be faster.
Products that have been used, worn or lost their originality for similar reasons Returns or exchanges are not accepted. In case the product is doubled and compressed into a cargo bag beyond reasonable use, resulting in bending or breaking of the seating pad inside the product, these products are also sent to our Logistics Operations Center. Returns or exchanges are not accepted. All users are assisted if it is determined that there is a production problem that is not the responsibility of the user in any product that is requested to be examined.
The products must be returned as received and together with the invoice. (Materials such as sitting pad, promotional guide and product label in the front pocket must be complete). A detailed e-mail should be sent to ilker.cirik@dokuzkimya.com.tr about the product that is requested to be exchanged or returned, after informing about the reason for the exchange/return.
The payment of the product returned pursuant to the Distance Sales Agreement and the Iyzico Virtual POS Usage Agreement will be made within 10 working days at the latest, according to your bank's procedures, after the approval of the return acceptance to be given to your credit card after the product inspection . After your refund is approved by us , you must follow up the whole process within these 10 working days by contacting your bank .
You can call the phone number in the Contact section to get information and sales support about the products, and to forward your requests for exchange/return.